–
Download the Phone Tree template here.
Price: FREE Download
About this template
- A phone tree can be used to communicate with employees during an unplanned disruptive incident.
- Most importantly, this can help you check employee welfare during an incident so incident management teams can work with senior management to protect your employees.
- You may also want to contact employees to notify them of the disruption, to ask relevant teams to implement the agreed business continuity plans or to provide general guidance on what employees should do.
- The phone tree template is useful for organizations that cannot afford or have decided for other reasons not to purchase an enterprise notification system.
–
Additional phone tree template in Microsoft Word
As some organizations prefer to use Microsoft Word for their call trees, we have included a template in both formats. Here’s the Word version.
–
Other relevant templates available to download
–
Supporting Information
PURPOSE
A phone tree helps you communicate with employees during a disruptive incident or civil emergency where employee welfare may be at risk. This allows you to check the safety of your employees and provide guidance on what they should do.
TOP TIPS
Test your phone tree twice annually. This will help make sure your contacts are accurate, contact details are up-to-date and it also familiarizes staff with how they will be contacted during an incident.
Also, remember for data protection purposes your phone tree should be password protected and any physical copies stored securely. The phone tree should only be shared with staff that will implement the phone tree and any out-of-date copies should be destroyed. Employees who leave your organization should have their details removed from the phone tree with immediate effect.
For more information on Business Continuity, we very much recommend looking at the Business Continuity Institute’s Good Practice Guidelines.
FACT
It is important to have more than one contact number for each employee. If you only have a work desk phone number for example, the chances are you will not be able to reach that employee during a disruptive incident.